What happens during the first session?

You will be asked to fill out a consent form and the form will be explained to you. You will be asked questions about your physical and mental health history and your current life. You will be asked about your expectations for the first session and any other questions you have. Based on your expectations and priorities, a plan for working together will be discussed. At the end of the session, you will be asked for your feedback. Most clients schedule a follow-up session one or two weeks after the initial session. Prompt payment is appreciated (e-transfer, Interact, credit card).

Do you accept insurance?

Some employee benefit insurance programs cover the costs associated with seeing a counsellor, however not all do. You will need to check with your particular insurance company and group plan to ensure exactly what type and amount of coverage you have. If your employee benefit insurance plan does cover these services, you will simply need to submit a copy of your receipt to them.

How does confidentiality work?

This is covered extensively in the Intake and Consent form and within our first session. In accordance with healthcare patient privacy laws, all information shared within our session is strictly confidential unless you give written consent for us to share information with a third party. Other exceptions to break confidentiality are if we become aware that there is imminent harm to you or someone else, or if there is any instance of unreported child or elder abuse.

What is your cancellation policy?

Your session is reserved specifically for you. If you are not able to keep your appointment, we require a 24-hour notice. If this is not possible, you will be charged the regular session fee. Sickness and emergencies are exempted at our discretion.